Refund policy


ABOUT THE PRODUCT

Doctor Towels are made up of a blend of cotton along with banana fiber. The banana yarn is a natural fiber that is fragile in nature and hence blended with cotton for enhanced durability. Furthermore, each towel is inspected on about 50 parameters including quality, durability, efficacy and many more attributes before its being packed and sent out for delivery.


RETURNS/EXCHANGES

Doctor Towels would like you to be completely satisfied with your purchase. Your happiness is our highest priority. Regrettably, we cannot offer a refund or exchange once the product has been opened and used. Because of the nature of this product, we can accept returns for damaged or defective goods/package only. These returns must be made within 7 days of your receipt of the product. 

We do not accept returns if the product packaging has been opened or tampered at the time of receiving the return.

If you feel you have received a faulty or defective product, please email us at doctortowels@gmail.comfor further instructions.

Products which are not eligible for return or exchange will not be returned to sender and will not be eligible for credit. Costs to return items to Doctor Towels are the responsibility of the customer.

THE RETURN PROCESS

We recommend using the original packaging to return your product to us. Once the item is received we will process return/exchange. We do not issue return postage or labels; it is your responsibility to pay for the shipping of unwanted products or damaged products. You may use the carrier of your choice, but we strongly recommend using a traceable and insured form of delivery. Please retain the tracking number for your records. We cannot be responsible for packages lost in transit without proof of tracking. We recommend retaining a copy of the Return Authorization Form for your own records.

Ship your return to the following address:

Cotton Concepts,
#7 Ramakrishnapuram West,
Karur, Tamil Nadu
India – PINCODE: 639001